EMP-Workforce

Empathy Workforce is a robust, affordable and easy to use forecasting and personnel scheduling program available today for the contact centre industry. E-WFM allows contact centre managers the ability to analyze their call and non-call workflow, improve service levels and reduce centre costs by creating the most efficient employee schedules. E-WFM can forecast and schedule agents to handle inbound calls along with outbound calls, emails, Internet messages, web call-backs and any other back office process.

Empathy Anywhere is a web portal to enhance agent-supervisor interaction. Supervisors can review agent schedules, approve or decline agent exceptions and schedule bids, and view critical reports. Agents can enter exceptions or bids and see their schedules at any time. Quickly perform all of these tasks from any web browser.